Portland’5 Centers for the Arts

Describe Empower's customer service.

Vendor has always provided outstanding customer service. Responsive, professional, great suggestions and idea swapping, etc. 

Describe your satisfaction with the business relationship.

We are highly satisfied with our business relationship. Vendor has proven to be an excellent partner for our data infrastructure needs. 

Describe Empower's methods for problem resolution. 

For our account and our needs, we keep this simple. A call or text to the lead tech who worked on a project with a description of the issue (i.e., a cable isn’t testing properly) and usually they’re back on site ASAP – sometimes the same day if the issue is customer urgent. If a larger response is required, a service call is easily arranged with their scheduler(s).

 

Rick’s Custom Fencing & Decking 

Describe Empower's customer service.

Excellent haven’t had to really use it for any complaints just scheduling and change of project approval.

Describe your satisfaction with the business relationship.

I have nothing but great things to say about Empower and their business practices. I have always come away with a feeling of great satisfaction from our projects with Empower.

Describe Empower's methods for problem resolution. 

They strive to make sure their customers are happy and the problems that have arisen are promptly remediated and usually to the most favorable terms for both parties.

 

White Salmon Valley School District

Describe Empower's customer service.

Empower Digital's customer service has been top notch since day one. They have always strived to make sure that we are satisfied in all aspects or our project.

Describe your satisfaction with the business relationship.

We have been extremely satisfied with Empower Digital and the relationship they have created with us. They have always been honest, upfront, and made suggestions that would best fit our needs even if it did not benefit them.

Describe Empower's methods for problem resolution. 

Empower Digital has always strived to resolve any problems that have arisen by both listening to us as a customer and our suggestions and making suggestions that would best resolve the issue at hand.